If you have a claim that was denied for one of the following reasons:
- Member was not eligible at the time of services. Date of service is prior to plan effective date.
- Member was not eligible at the time of services. Date of service is after plan termination date.
- Member has no base health plan for this date of service.
But the member has an active plan and the claim is attached to the wrong plan.
Please email the claim information to the claim support inbox which is Claims@planstin.com.
***DO NOT CHANGE THE STATUS OF THE CLAIM***
*There will no longer be any need to notify the Claims Department via help desk. As long as you have followed the above steps, we will handle it from here.